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Step 2 – Locate your Realproperty purchase. Step 1 – Login to your ThemeForest account and go to the Downloads tab. To learn more about this, please read Envato’s ‘ Extending and Renewing Item Support’ article found here. For example, extending your support subscription while it’s still active costs less than renewing it when it has expired. The cost of purchasing support can vary according to the different periods of your subscription. You are eligible to renew or extend your support subscription if you have less than 6 months support remaining and the author is still supporting the item.
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How to Extend / Renew your Support Period? Thank you so much and we look forward to serving you!ĥ. We appreciate your patience and thank you for understanding. Support requests sent during weekends or public holidays will be processed on next Monday or the next business day. In some cases the waiting time can be extended to 48 hours.
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We aim to answer all questions within 24 hours.
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We Love to Deliver Useful and Easy to Customize WordPress Themes for Our Clients If you need help with anything other than minor customizations of your theme, we suggest enlisting the help of a developer. Unfortunately we cannot provide support for customizations or 3rd party plugins. Support is limited to questions regarding the theme’s features or problems with the theme. We have an advanced, secure ticket system to handle your requests. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation and video tutorials. Once the 6 months of included support is up, you have the opportunity to extend support coverage up to 6 or 12 months further.